Standard delivery for Ready Stock

Our aim is to have your items shipped to you as fast as possible. SLM Bicycle Trading Sdn Bhd (SLM Bicycle) aims to deliver the products around 1-4 business days within West Malaysia upon received payment on purchase order, 3-7 business days to East Malaysia and overseas order will be further advised.

We are unable to guarantee that all orders will be delivered within the stipulated time frame as we are using third party courier service such as PosLaju, Nationwide, Aramex and GDex.

SLM Bicycle has no control over the operating procedure by the third party courier services. Hence, in the case of delay in product delivery, SLM Bicycle will notify users via email or mobile message. If users did not receive any email from SLM Bicycle more than 2 weeks, kindly contact info@slmbicycle.com.

If we are unable to meet the estimated delivery date SLM Bicycle shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier services.

To track your order, please use the tracking ID sent to you in the confirmation email or mobile message of your items have been shipped out. As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item has a defect or is missing from your order please contact SLM Bicycle at info@slmbicycle.com.

Standard delivery for Pre-order

Delivery for pre-order items will be dispatched in 5-7 days after slmbicycle.com receive the products. If items were out of stock from the manufacturer and users do not wish to wait for the products, slmbicycle.com will fully refund in CASH TERM.

Shipping

To return your product, you should mail your product to: 45, Jalan Anson, 10400 Pulau Pinang, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.